**Last Updated:** June 2026
Welcome to the Privacy Policy for Muscle Kaos ("we", "us", "our"). We operate the website www.musclekaos.com.au (the "Site") and provide gym and fitness services.
We are committed to protecting your privacy and handling your personal and sensitive information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, store, and protect your information.
### 1. Types of Information We Collect
We collect information necessary to provide you with safe and effective gym services, memberships, and facilities.
* **Personal Information:** Your name, residential address, email address, phone number, date of birth, emergency contact details, and identification.
* **Sensitive Information (Health Data):** Medical histories, physical injuries, current medications, health conditions, pre-exercise screening questionnaires, and fitness goals.
* **Financial Information:** Credit card details, bank account numbers, and billing history for membership fees.
### 2. How We Collect Your Information
We collect information directly from you through various touchpoints:
* When you complete a membership agreement or registration form.
* When you fill out a pre-exercise questionnaire or medical waiver.
* When you correspond with us via email, telephone, or through www.musclekaos.com.au
### 3. Why We Collect and Use Your Information
We use your information strictly for the following purposes:
* **Service Delivery:** Processing your gym membership, managing your account, and processing payments.
* **Health and Safety:** Assessing your physical readiness for exercise and ensuring our staff and personal trainers can safely tailor programs to your physical needs.
* **Communication:** Sending you operational updates, booking reminders, and gym announcements.
* **Marketing:** Providing you with promotional material about Muscle Kaos services. You can opt out of marketing communications at any time.
### 4. Disclosure of Your Information
We do not sell your personal information. We only disclose your information to third parties in limited circumstances, including:
* **Service Providers:** Third-party software providers who manage our billing, gym management software, and website hosting.
* **Fitness Professionals:** Personal trainers or contractors operating within Muscle Kaos who require your health data to train you safely.
* **Emergency Services:** Medical personnel or emergency contacts if an incident occurs on-site.
* **Legal Requirements:** Where required or authorized by Australian law.
We store data within Australia and maintain strict data security standards.
### 5. Storage and Security of Information
We take reasonable steps to protect your information from misuse, loss, unauthorized access, modification, or disclosure.
* **Digital Records:** Stored on secure, password-protected systems.
* **Physical Records:** Locked in secure filing cabinets accessible only by authorized staff.
* **Destruction:** We securely destroy or permanently de-identify personal information when it is no longer required.
### 6. Accessing and Correcting Your Information
You have the right to request access to the personal and health information we hold about you. You can also request that we correct any inaccurate or outdated information.
To make a request, please contact our Privacy Officer using the contact details listed below. We will respond to your request within a reasonable timeframe.
### 7. Complaints and Feedback
If you have a complaint about how your data has been handled, please contact us immediately. We will investigate your complaint promptly and provide a written response.
### 8. Contact Us
For any privacy-related questions, access requests, or complaints, please contact us at:
* **Business Name: Muscle Kaos
* **Website: www.musclekaos.com.au
* **Email: musclekaos@gmail.com
* **Postal Address: 7 Lodge Terrace, Maylands WA 6051
* **Phone: 0401715909